During an unfortunate power loss to the HostGator offices yesterday and unable to provide online and phone support to their customers, the web hosting company very cleverly utilized Twitter not only to keep their customers up to date as to the status of the problem but also to interact with their questions and concerns.
I spent all last week visiting amusement parks in the New England area, which not only included riding roller coasters, but interviewing some of the owners and key people responsible for each park’s existence and success. In reality, I am not doing the actual interviews, but rather my friend, Gary Kyriazi, who writes for Park World Magazine is conducting them. I am simply along for the ride. Out of four interviews, one stands out as a great example of how to practice customer relations the right way while another stands out as the wrong way to go about it.