by Rick Enrico | Mar 3, 2016
While the Internet offers many advantages to people from all walks of life, it also moves others to respond to particular situations that cause online strife. These people are known as Internet mobs, a horde of online users who impose their opinions on other people, to usually negative outcomes.
by Rick Enrico | Dec 21, 2015
With over 2.1 billion active social media accounts, anyone can instantly share bad reviews about your company. Use these three ORM tools to protect your brand. Here are three top monitoring tools to keep your brand’s image positive.
by David Wallace | Nov 14, 2012
Brands – we are all familiar with the big ones. And the companies behind these big brands spend millions of dollars building and maintaining them. But what about small business? How does a SMB build their brand online in the midst of giants that have seemingly endless marketing budgets?
by David Wallace | Mar 9, 2010
The power of the consumer is stronger than ever. Blame the Internet. With blogs, review sites and even Twitter, consumers can damage your brand’s reputation very easily.
In this post, I will look at some (not all) of the methods and tools available to monitor online reputation for names, brands and even specific keywords and phrases.
by David Wallace | Feb 24, 2010
As social media, blogging, & other user-generated content types of sites continue to garner the attention, many are paying attention to their online reputation. Here are some ways one can go on the offense in taking control of their online reputation rather than just sitting like a lame duck, waiting for the worst-case scenario to occur.
by David Wallace | Apr 7, 2009
Surely everyone that is somewhat in tune to world events has heard of micro-blogging service Twitter by now. Twitter is quickly becoming a mainstream site where people not only communicate but gather their information. With Twitter’s popularity, brand managers everywhere are beginning to use the service to monitor conversations related to their brand and product names. This post examines some of the ways this is taking place and explores how you can use Twitter to manage the reputation of your brand online.