I really like Google AdWords but I really hate Yahoo! Search Marketing (Y!SM). I have nothing against the traffic they can bring. I can gain almost instant exposure at at Yahoo, All The Web, Alta Vista as well as a variety of meta search engines. It is the tools. It is the administrative back end that I hate. Thus I have created a my list of ten things I hate about Yahoo! Search Marketing. Here we go!
1. Pay Me Up Front Please – I hate the fact that you have to pre-pay in order for your listings to appear. With Google, your listings will display and then Google will bill you after the fact. Yahoo on the other hand requires pre-payment. That means that your funds sit in their bank account instead of yours.
Are they really that paranoid that they are going to get stiffed on the bill? Google doesn’t think so but apparently Yahoo does and so you have to deposit funds into your Sponsored Search account before any listings will appear. This first thing I hate leads me into the second thing I hate.
2. Budgeting Options – I hate the budgeting options or should I say “limitations” that Y!SM offers. You have the choice of checking “Budget On” or “Budget Off”. With Budget On, sure you can set a daily limit but the problem with this is that Yahoo will charge your credit card when you get to the point where your funds will expire in three days. This makes for managing budgets for clients a nightmare because there is always the potential for Yahoo to exceed that budget in any given month.
The alternative of Budget Off will allow you more control over managing a monthly budget but only if you go in daily and ad funds. A royal pain in the ?@$%! Even this has its limitations. Say you want to spend $10,000 one month but the next month only $1,000. That would mean adding about $33 a day to meet the $1,000 budget but Yahoo’s system wont allow this because they want a minimum 3 day supply which is based off your average. If you spent $10,000 the month before and your 3 day average is around $1,000, they are not going to allow you to deposit a mere $33.00. Confused? I sure am which is why I will stop here and go on the the next item.
3. Editorial Review – I hate the fact that you have to wait for listings to go live. You don’t with Google but Yahoo has to review new ads to make sure that they meet guidelines. That must mean a hell of a lot of reviewers pondering through listings day in and day out. What a boring job not to mention the overhead. meanwhile I have to wait. I figure if Google can allow ads to go live instantly with certain guideline checks built into the system, why can’t Yahoo?
4. Login Page – I hate the fact that you have to enter a stupid security code when you log in to your Y!SM account. I know, I know… if is there to block unauthorized bid managers and the like but gimme a break! It is just an extra time consuming step, especially if you are like me and tend to be dyslexic at times and enter the wrong code, prompting you to do it all over again.
5. Setting Up Ads – I hate the set up process of creating ads. Google’s AdGroup system is so much better. With Google, you create your ad first, then you associate all the keywords and phrases with the ad and finally set pricing. With Yahoo, you select keywords and then have to create individual ads for each one. Sure there are links that allow you to make the same ad for all or copy one to the next but the system is still cumbersome and time consuming in my opinion.
6. Reporting – I hate their reporting functions. Reporting is typically 24 hours behind but often it is worse then that. As of the writing of this blog entry, I have been trying to get billing transaction detail for a particular client for charges that occurred the 1st of this month and they are still not showing. Yuk!
7. No Regional Targeting – I hate the fact that you cannot target specific countries. You can with Google but with Yahoo, it is simply not there. Nothing more to say here.
8. Down For Maintenance – I hate the fact that Yahoo is constantly taking the system down for maintenance and often times what ever they do makes the whole system worse then before. I liken the process to putting another patch on a leaky inner tube. In reality, the whole system needs to be scrapped. They really need to start from scratch and build a new system, similar to what Google has in place. I’m sure certain patent restrictions would prohibit them from duplicating what Google has but they should at least be able to do better then what they have now.
9. Categories – I hate the fact that you have to name your categories in one word. No spacing. Not a big deal but stupid nevertheless Shows you how old the system really is.
10. Grandfathered Bids – I hate this message that appears when you manage your listings:
Don’t you think enough time has passed now since they moved the minimum bid requirement to $0.10 that they could remove this message? I don’t have any grandfathered bids so why do I have to stare at this message day after day. Set it as a pop up message for those who do have old grandfathered bids under the $010 minimum range warning them before they make changes but please, get it out of my face. I’m sick of looking at it!
End of list. 😉
I feel a little better now that I have vented, that is at least until I have to manage a Y!SM account again which is not very far off.
I hate yahoo and hotmail. I only gave my hotmail address here because thats where my garbage goes. Google rules. Everything about yahoo sucks and always has sucked. I’m only writing this because I am drunk, and I was trying to use Yahoo jobs and they want some crazy password just to join. NO THANKS. I’ll stick with Monster.com, since you want to make it so difficult. Nothing beats Google…figure it out. Why is their stock the only one consistently going up? Bcause yahoo sucks.!
I agree. I just signed up with yahoo search marketing with a $50 credit but still had to pay the minimum of $30 to begin. I hated what i saw as soon as my account was setup.
The reporting sucks, the ad creation sucks. When signing up i got a message saying something wrong with my credit card payment. I went into the new account and added the credit card. Never said anything about billing. So i contacted yahoo. Received a message back the next day that is was indeed charged.
24 hours later I go into the account and my campaign was on hold. Maybe because it passed my daily maximum? I contacted yahoo again. Though i did notice that the reports showed no clicks. I got a message the next day from yahoo and it said i had so many clicks and passed my daily. Well with a daily max it can pass it? Well it took me past the 2nd day to see the activity. So in other words with a big budget you could go way over and not know for how long?
Also when you stop some keywords that i noticed i was paying a lot of money for with no ROI it said please note the stop use of keywords is not immediate. Hmmm…. why so slow? So you can lose more money? Seems there are not much tools available either. Pretty certain i will cancel the account shortly. I know it is early but i already have results with google and a lot of help from their online tools. Also google is only a few hours behind.
24 hours later I go into the account and my campaign was on hold. Maybe because it passed my daily maximum? I contacted yahoo again. Though i did notice that the reports showed no clicks. I got a message the next day from yahoo and it said i had so many clicks and passed my daily. Well with a daily max it can pass it?
I agree completely with all your points.
We hate their system too. They think it is clever to restrict your control over your own money, constantly topping up their balance from your credit card, not showing the latest data, and not allowing you to remove a credit card from their setup without going thru a rigmarole.
You can never ever get to a situation where they don’t hold some of your money. When you try to spend what you have left, they simply take more from you to make up for it. This kind of ‘clever’ sales technique really backfires, as it just increases your determination not to spend money with them.
If it was my choice we would never use them. Unfortunately we still have a few customers who think they bring business.
Great points – I hate Yahoo just as much.
One thing that you didn’t mention are the annoying “Alert Notifications” e-mails.
I’ve had multiple accounts shut down by them and 3 years after the account has been shut down, I keep getting e-mails that an editor has reviewed my listings and removed certain ads or keywords.
How STUPID is that? No wonder they aren’t making any money – their editors are morons and keep wasting their time reviewing listings that will never be active again.
Yahoo is run by retards.
“i hate yahooooooooooooooooooooo”
I am totally with you on this… Yahoo have just charged my card when I was just wanting to run down the account. I didnt realise they did this… so I have now gone in and changed my account to Account Budget and Campaign Budget off… i am hoping this will stop them from doing it in the future. So frustrating as their customer service never answer any of my questions either. Rant over.
OMG!! I’m not alone in my hatred. Yahoo is just garbage. I wait for the day they are forced into bankruptcy!!
Well, dunno about how Yahoo normally operates, but here’s a salutory tale for newbies.
I got stung by them on day 1. I signed up for their marketing service and during the signup was taken through the steps of setting up a dummy account (eg. test, test.com). Didn’t really know what I was filling out but it seemed thats what I had to do to get an account set up. Yahoo then took $30 out of my account which I took to be the minimum amount to set up the account. Fine.
The next day they sent me the exact same email message for taking $30. I assumed it was the same message just repeated for some strange reason. The next day I got the same message and thats when I got suspicious. So I went to my Yahoo acccount and discovered 112 clicks on my keyword “test”, based on 17,000 impressions, and that I’d been charged $78 for that. Neat huh?
Admittedly my fault for being a dummy when I signed up. Funny thing though, I didn’t encounter the same problems with google and msn, who I’d also signed up with.
Anyway, just thought I’d pass that on for those looking to sign up with Yahoo
Ugh. Where do i start. I hate it!!! Reporting sucks, editorial approvals take far too long, and the stupid pre-pay system cost me $127 today yet I have no active campaigns. What gives? I am sticking to Google. But i gotta spend my balance first. Still trying to figure out how to spend it w/o the damn thing triggering another charge to my credit card.